Telehealth

Agreement for Telehealth

同意、权利和责任    

• 在咨询和心理服务中心(CPS)接受远程医疗服务, 您 必须实际位于俄亥俄州. Telehealth services may not be provided to anyone across the Ohio border or in international jurisdictions.   
• If you are not an adult, permission from your parent or legal guardian (and their contact information) is needed for you to participate in Telehealth.   
• Students must meet the usual eligibility criteria for receiving counseling services which includes:   
  • Any Ohio University undergraduate or graduate student who is currently enrolled in classes.
  • Undergraduate students are covered under the Guaranteed tuition plan for the current semester.   
  • 研究生在本学期的福利计划范围内.  
• Telehealth should not be viewed as a substitute for face-to-face counseling or medication by a physician. It is an alternative form of counseling with some differences from traditional counseling.  
• 您的 CPS提供商将确定远程医疗服务是否合适.   
  • 并非所有心理健康问题在临床上都适合远程保健服务. If you are having a crisis, acute psychosis, or suicidal or homicidal thoughts, 远程医疗可能不适合您的需要.  
  • Your provider will regularly reassess the appropriateness of delivering services through technology.   
  • 您的提供者可能会建议针对特定问题提供面对面的服务.  
• Requests for services from students outside of Ohio are limited to phone consultation at this time.   
  • Phone consultation will focus on some immediate support and assistance with finding resources that are local to student’s area.  
•  你有责任在你的通信端保持隐私.   
  • Any family member or other individual that you would like to have present during the virtual visit must have a prior approval from your provider and may require additional consents.    
  • All individuals present for the virtual visit must be within view of the camera so the provider is aware of who is participating.  
• You may decline Telehealth services at any time without jeopardizing your access to future care, services, and benefits.  
• 你不能记录远程医疗咨询. Your CPS counselor does not record your sessions unless there is a written agreement between you and your counselor — this is done for supervision purposes only.  You or CPS shall not disseminate any personally identifiable images or information from the Telehealth counseling interactions to other entities without a written consent agreement between you and your counselor.  
  • CPS uses Zoom for Health Care -一个符合HIPAA的bet8九州登录入口程序，不允许记录会话.  

Missed Appointments or Cancellations

Telehealth counseling appointments occur at the times agreed upon between you and your provider. 如果你错过了你的预约, 您必须联系您的提供者或CPS总办公室，电话:(740)593-1616重新安排.  

Confidentiality and Privacy   

CPS utilizes multiple measures to ensure client’s confidentiality and privacy from the counselor’s side of the session. CPS discusses measures that the student should take to ensure confidentiality and privacy from their end.

EXAMPLES INCLUDE:

• 在别人听不到的私密场所进行培训.  
• 采用安全视频会议技术，CPS采用Zoom for Health Care — a HIPAA compliant application.
• Do not record sessions. Zoom for Health Care 不允许录制会话. 如果您的Zoom会议有记录选项，请立即通知辅导员.  
• Password protect your computer, tablet, phone, and any other device with a password that is unique.    
• Always log out of your sessions.  
• 不要让软件记住你的密码-每次登录.  
• Do not share passwords with anyone.  
• 当你登录咨询软件时，不要共享设备.  
• 如果你不想让别人知道你正在接受咨询服务, 清除浏览器的缓存(浏览历史记录), 在你的电话列表上写上心理医生的名字, 而不是“咨询师或治疗师”.  
• Have all of your devices set to time out requiring you to sign back in after a set idle time.  
• Keep your computer updated.  
• 使用防火墙和防病毒程序.  
• 如果你怀疑你的安全有任何漏洞，通知你的辅导员.  

Limits to Confidentiality

• if such disclosure is necessary to protect the client or someone else from imminent danger;  
• in cases of apparent ongoing child abuse or abuse of a person unable to care for themselves;  
• 在法庭传唤咨询记录的罕见情况下.  

Crisis or Emergency

Your provider will need to know the location or address in which you will consistently be during counseling sessions and will need to know if this location changes. 您和提供商将共同制定一个 计划 ，以便在发生紧急情况时遵循. 您的提供商将有权访问紧急联系计划信息.  

EMERGENCY CONTACT PLAN INCLUDES: 

• 紧急联系人姓名、电话号码和地址  
• 客户的电话号码和住址，包括县
• 当地危机热线的bet8网页登录  
• 当地执法部门的联系信息  
• Contact information for mental health crisis service providers operating in client’s county of residence  

在紧急情况下，不要通过远程医疗联系您的提供者. 您的提供者可能不会检查预定约会之外的消息.

Learn More About Crisis Resources

Technology Requirements

• 您的 提供商将确定 您的 技术能力(例如.g., private space, proper equipment and sufficient internet access) and competence are appropriate for Telehealth services.   
• All technology utilized by your provider is compliant with Ohio Administrative Codes that apply to providers’ licenses, 除了用于调度的 邮件.   
  • CPS utilizes Zoom for Health Care — a HIPAA compliant technology.    
  • All communications between the client and the counselor occur within the secure patient portal, 除了出于日程安排目的的电子邮件  
• 您 必须有 可以访问互联网的设备, 并保持最高机密, 重要的是 您是 在一个私人空间 与一个安全的 互联网连接(e.g.，而不是公开或共享的连接).   
• 客户在进行视频会议时首选的设备是桌面电脑, laptops, and tablets.

Limitations and Risks 

There are risks in transmitting information over the internet that include, but are not limited to:    

• The possibility, 尽管 提供商做出了合理的努力, that the transmission of your personal information could be disrupted or distorted by technical failures;   
• The transmission of your personal information could be interrupted by unauthorized persons; and the electronic storage of your personal information could be accessed by unauthorized persons.   

其他限制包括由于技术的使用而降低的服务质量: 

• Video communication may lack some visual or audio cues that on occasion may result in misunderstanding. Should this ever happen, 重要的是要假设你的辅导员对你有积极的关注, 和你的辅导员核实一下你的假设. 这将减少不必要的不适感.  
• Your  provider will discuss the possibility of technology failure and the procedure in the event services are disrupted, 预期对电子通讯的回应时间, alternative service deliveries, and electronic communication between scheduled appointments and after normal working hours.   

Backup Plan

The most reliable backup is a phone. Therefore, 建议你随时准备一部手机, 并且把你的电话号码提供给你的辅导员.   

如果您从视频会议会话断开，请重新启动会话. 如果你不能在十分钟内重新连接，打电话给你的辅导员.